After a thorough and in-depth assessment process, we are delighted to announce that The Sash Window Workshop has been accredited with the Which? Trusted Traders certificate of approval.
The accreditation endorses our commitment to excellent customer service. This includes informing customers of the process, their rights as a client and the code of conduct set by The Sash Window Workshop and our employees.
As part of the application process for Which? Trusted Traders, The Sash Window Workshop has made a number of undertakings; these involve maintaining our already excellent professional conduct, providing clear documentation for customers, maintaining effective and efficient customer service and enrolling with the independent dispute resolution firm, the Ombudsman Service.
The Ombudsman Service serves to investigate complaints fairly and focuses on encouraging early agreed resolution where possible. As an independent company they are able to assess each case individually. This is yet another example of The Sash Window Workshop’s commitment to ensuring that their clients are looked after at any possible turn.
About The Sash Window Workshop:
The Sash Window Workshop have been providing high quality, hand crafted timber windows and doors to London and the south for 20 years. Our highly experienced team manufacture the timber windows and doors out of our workshop in Berkshire and expertly install the energy efficient products in our customers’ homes.
About Which? Trusted Traders:
Which? has been running for more than 55 years and is now the largest consumer body in the United Kingdom, with over 617,000 members subscribing to their services. Which? aims to provide unbiased advice in order to enable their customers to make positive informed decisions.