Replacing and Repairing Timber Windows and Doors
SALES AND SURVEY
When you make your initial enquiry, a member of the office sales team will make a note of your requirements, contact details and the address where the work is being carried out.
Your enquiry will then be assigned to one of our experienced salesmen who will be in touch within one to two working days to arrange a free, no obligation quotation and site survey at a time that suits you.
When your assigned salesman visits the property they will be able to answer any questions you may have about restoring or replacing your timber windows and doors. All our salesmen understand the importance of listening to your needs to help you choose the right solution to meet your requirements.
Following the visit, the salesman will provide you with a quotation which is valid for 30 days. If you wish to proceed with the quotation, you will need to send the signed paperwork to us with the deposit.
View an example of our Schedule of Works that customers receive as part of their quotation.
Your Window is Hand Crafted
Completion and After Sales
On completion, if you are available, our fitter will walk around with you to ensure you are happy. You will have the opportunity to complete a customer satisfaction form, which you can either give to the fitter or post to the customer services manager. You will then receive a phone call from our installation management team within three days of completion to ensure everything is in order.
To view examples of our previous work, view our gallery pages.
Guarantee and Warranty
Our aim is to ensure that our outstanding product and service represents excellent value for money. As such, our new AccoyaTM and hardwood timber windows and doors come with a 20 year guarantee, in addition to the 50 year anti-rot guarantee if the windows and doors are made in AccoyaTM, our preferred wood. We also offer a paint guarantee of up to 8 years, depending on the finish, provided that the windows are regularly maintained as per our maintenance guidelines.