Cookies and Privacy Policy
Personal Information
We collect Personal Information when you knowingly provide it, including when you register for the newsletter, contact us, or request information. Personal Information is information that may be used to identify or locate an individual, like a person’s full name, postal address, e-mail address, or phone number, as well as other non-public information that is associated with this Personal Information. We use your Personal Information to send communications, to respond to your enquiries. If you have agreed to receive email marketing, we will also use your Personal Information in line with GDPR regulations to send you offers, company information and promotional messages.
If you would like a quotation we will require your address to confirm that we operate in your area and your contact details so that one of our sales surveyors can respond to you directly. This information will be uploaded and stored on our secure enterprise resource management system.
If you decide to place an order, we may share your details with specified third parties, including QANW and FENSA, to validate warranties and other certifications and when legally required to do so. If you have any questions about this, please speak to your sales surveyor.
Non-Personally Identifiable Information
We collect Non-Personally Identifiable Information automatically when you visit our Site. Non-Personally Identifiable Information is information that is not used nor intended to be used to personally identify an individual and is not associated with nor linked to Personal Information. This Non-Personally Identifiable Information we collect via the Site includes your Internet Protocol address, browser type, browser language, the date and time of your request, and the web page you have visited immediately prior to visiting the Site.
The Sash Window Workshop Trading Ltd will make no attempt to track or identify individual users, except where there is a reasonable suspicion that unauthorised access to systems is being attempted. In the case of all users, The Sash Window Workshop Trading Ltd reserves the right to attempt to identify and track any individual who is reasonably suspected of trying to gain unauthorised access to computer systems or resources operating as part of The Sash Window Workshop Trading Ltd’s web services.
As a condition of use of this site, all users must give permission for The Sash Window Workshop Trading Ltd to use its access logs to attempt to track users who are reasonably suspected of gaining, or attempting to gain, unauthorised access.
All log file information collected by The Sash Window Workshop Trading Ltd is kept secure and no access to raw log files is given to any third party.
Collecting Reviews
The Sash Window Workshop may use reviews collected on review websites, or in our customer satisfaction form, in other promotional material and media for our advertising and promotional purposes.
The Sash Window Workshop may contact you via email to invite you to review any services and/or products you received from us in order to collect your feedback and improve our services and products.
We may use an external company, Trustpilot A/S (“Trustpilot”), to collect your feedback which means that we will share your name, email address and reference number with Trustpilot for this Purpose. If you want to read more about how Trustpilot process your data, you can find their Privacy Policy here.
Website Cookie Policy
What are Cookies
This Cookie Policy explains what cookies are and how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used, and how to manage the cookie settings.
Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.
How we use Cookies
As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.
The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.
You can disable cookies already stored on your computer, but this may stop our website and others from functioning properly. It may also cause saved login details, for example, to be deleted, so ensure you have a note of them before deleting all cookies.
Essential Cookies
Essential cookies are cookies that are strictly necessary for the operation of the website. These cookies can only be disabled by changing your browser’s preferences.
Non-essential Cookies
The following are not strictly necessary but are required to provide you with the best user experience and tell us, anonymously, which pages people find most interesting.
The information below explains the cookies we use and why:
Manage cookie preferences
You can change your cookie preferences any time by clicking the above button. This will let you revisit the cookie consent banner and change your preferences or withdraw your consent right away.
This website will not sell any personal information to third parties.