Improving Energy Efficiency in Hertfordshire
“First class service in all respects… We are very pleased.”
We were contacted by a couple to help improve the energy efficiency of their period property in Hertfordshire. Specifically, they were interested in our service to install new double glazed sashes into the existing window frames.
They originally contacted us in 2004. A visit was arranged, and a quotation was provided by one of our sales surveyors. Upon receiving the quotation, the customer decided to proceed with the work.
Several years later, in 2010, they were looking to carry out additional work and approached us again to have 6 sash windows draught proofed in 2010.
In 2016, they were still very happy with the work that we carried out for them, so reached out to ask us to replace the sashes in a bay window, in 2 casement windows, and in a box sash window, along with completely replacing two sash windows.
They then proceeded to place three additional orders between 2019 and 2023. Across these additional orders, 10 sash windows had new sashes installed into the existing window frames, and they also asked us to replace their front door and manufacture and install a new French doorset.
Each time the new sashes and complete new windows and doors were manufactured to their exact requirements in our workshops in Bracknell, Berkshire. This is especially important for new sashes to ensure that they sit comfortably in the existing window frames, which may be out of square.
The new doorset was also highly bespoke, requiring a high level of attention to detail both during manufacture and installation.
Once the doorset was replaced, the customer commented that the quality of service and new joinery was excellent, and that they would recommend us to others. They also noted that the French door bay “was a very difficult job both to measure and construct, and [that] it all went perfectly.”