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Privacy

Personal Information

We collect Personal Information when you knowingly provide it, including when you register for the newsletter, contact us, or request information. Personal Information is information that may be used to identify or locate an individual, like a person’s full name, postal address, e-mail address, or phone number, as well as other non-public information that is associated with this Personal Information. We use your Personal Information to send communications, to respond to your enquiries. If you have agreed to receive email marketing, we will also use your Personal Information in line with GDPR regulations to send you offers, company information and promotional messages.

If you would like a quotation we will require your address to confirm that we operate in your area and your contact details so that one of our sales surveyors can respond to you directly.  This information will be uploaded and stored on our secure enterprise resource management system.

Trustpilot functions as a data processor for The Sash Window Workshop Trading Ltd. With your prior consent, we may share your name and email address with them to obtain reviews and feedback on our service.

Non-Personally Identifiable Information

We collect Non-Personally Identifiable Information automatically when you visit our Site. Non-Personally Identifiable Information is information that is not used nor intended to be used to personally identify an individual and is not associated with nor linked to Personal Information. This Non-Personally Identifiable Information we collect via the Site includes your Internet Protocol address, browser type, browser language, the date and time of your request, and the web page you have visited immediately prior to visiting the Site.

The Sash Window Workshop Trading Ltd will make no attempt to track or identify individual users, except where there is a reasonable suspicion that unauthorised access to systems is being attempted. In the case of all users, The Sash Window Workshop Trading Ltd reserves the right to attempt to identify and track any individual who is reasonably suspected of trying to gain unauthorised access to computer systems or resources operating as part of The Sash Window Workshop Trading Ltd’s web services.

As a condition of use of this site, all users must give permission for The Sash Window Workshop Trading Ltd to use its access logs to attempt to track users who are reasonably suspected of gaining, or attempting to gain, unauthorised access.

All log file information collected by The Sash Window Workshop Trading Ltd is kept secure and no access to raw log files is given to any third party.

How we use Cookies

Cookies are small text files stored on your computer when you visit websites. We use cookies to help identify your computer so we can tailor your user experience.

There are two ‘flavours’ of Cookies - ‘Session’ cookies and ‘Persistent’ cookies.

Session cookies are temporary and are deleted when you shut down your Web browser or turn off your computer. These are used to improve how you navigate through a website.

‘Persistent’ cookies remain on your computer until manually deleted or when they reach an expiry date. They hold information that is useful if you revisit the website, such as contact form details previously submitted.

You can disable cookies already stored on your computer, but this may stop our website and others from functioning properly. It may also cause saved login details, for example, to be deleted, so ensure you have a note of them before deleting all cookies.

Essential Cookies

Essential cookies are cookies that are strictly necessary for the operation of the website.  These cookies can only be disabled by changing your browser's preferences.

Non-essential Cookies

The following are not strictly necessary but are required to provide you with the best user experience and tell us, anonymously, which pages people find most interesting.

The table below explains the cookies we use and why:

Performance

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site and will not be able to monitor its performance.

Functional These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
Targeting These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Data Sharing Policy

This website will not share any personal information with third parties.

Google Analytics: We use Google Analytics to monitor traffic levels, search queries and visits to this website.  Google Analytics stores IP address anonymously on its servers in the US, and neither CIVIC nor Google associate your IP address with any personally identifiable information.  These cookies enable Google to determine whether you are a return visitor to the site and to track the pages that you visit during your session.

Bing Analytics: We use Bing Analytics to monitor traffic levels, search queries and visits to this website.  No personally identifiable information is stored.  These cookies enable Bing to determine whether you are a return visitor to the site and to track the pages that you visit during your session.

OneTrust Cookie Control: The cookie tool on this website remembers your privacy settings for the next time you visit the website, meaning that you do not need to agree to cookies on every page.

Facebook: Allows Facebook to interact with this website and helps us improve the relevancy of advertising campaigns you receive.

Lucky Orange: Allows us to engage in live chat enquiries on the website and to monitor activity to allow us to improve usability and customer experience. No sensitive data is collected. You can unsubscribe from Lucky Orange’s cookies on all applicable websites by clicking here.

Twitter: This cookie holds no personal data and allows Twitter to interact with the website.

YouTube: This is only applied when you choose to play one of the videos embedded onto our website.  If you do not accept YouTube cookies you will not be able to watch any of the videos.

Trustpilot Rating 9.6/10
Trustpilot Rating: 9.7/10 - 96 reviews.

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