Customer Portal

01344 868668 | Email: info@sashwindow.com | Contact Us

images/headers/london_header_2.jpg

Please find below some answers to Frequently Asked Questions. 

If you have a question that is not answered below, please do not hesitate to contact our team of experts on: 01344 868668 or This email address is being protected from spambots. You need JavaScript enabled to view it.

Our complete new windows and doors comply with Document L Building Regulations. New sashes, casements or doors fitted into their existing frames do not have to comply as this type of work is classed as refurbishment and does not require certification. Listed buildings and some properties in conservation areas are exempt from Document L, and your local authority planning department will be able to advise.

We offer a repainting service for existing window frames when installing new sashes. If we are manufacturing complete new windows, your windows will be factory finished with either our standard paint or your chosen finish, which may attract an additional charge.

Yes. We are proud to be able to match most styles and patterns with our Classic range.  If you require specific, historically accurate windows, replicating the existing features, this can be done for a higher price. Through modern technology and traditional joinery techniques we are able to produce elegant yet energy efficient replacement windows and doors.

We set and maintain a very high standard of workmanship and after sales care. The majority of our fitters are employed by us, but we occasionally use trusted subcontractors for installations who work to our strict standards under the supervision of our installations management team.

We are regulated by FENSA which is applicable to new timber Document L windows and doors.
However, please note that FENSA certificates are only required for complete new windows and doors.  If you have refurbishment work, or if you have new sashes into existing frames, a FENSA certificate is not required.

We take great pride in offering our clients top quality products made to the highest standards coupled with excellent customer service. Our prices reflect our determination to be the best.

Once you have accepted a quotation from one of our sales surveyors, our lead time is normally 8 to 10 weeks for new joinery, depending upon your requirements.  If you require draught sealing and repair services we can often schedule the work much sooner than that, depending upon the nature of the work involved.

Once you have made an enquiry your details will be input onto our database by a member of our sales team.  You will then be assigned to one of our expert sales surveyors, who will contact you within one to two working days to arrange a site survey and quotation.  Your sales surveyor will also be able to answer any questions you may have about the process and our services.

The Sash Window Workshop is the only company to use the Bi-glass system. We are able to remove the existing single glazed glass from your windows and doors and replace it with double glazed units, thereby retaining the existing frames and features.

It depends upon the type of window or door. We use modern, high security locks with independent manufacturer guarantees. We have a variety of styles and finishes  available and are conscious that our customers are looking for the best in security whilst keeping a traditional look and feel to their windows and doors.

We use a variety of timbers that are FSC certified or from managed sources. The quality of the timber that we use is of prime importance. We offer Accoya as our preferred timber due to its durability. We also like to work with durable hardwood. If you have a preferred timber of choice please talk to us.

Scaffolding is a specialist area that is best handled by specialist scaffolding companies. Safety is of paramount importance when erecting and dismantling scaffolding. We prefer that this be carried out by the experts. We can provide the names of scaffolding companies but do not make specific recommendations.

Repair is cheaper in the short term, but may not provide the best long term solution. Our expert surveyors will be able to recommend whether your windows need replacing or repairing when carrying out a site survey, and will always recommend the best product for your requirements.

All of our new windows and doors are manufactured by our expert craftsmen in our workshops in Bracknell, Berkshire.  If you would like to visit our workshops to see the windows being made, please contact us on 01344 868 668 to arrange an appointment.

Yes. When arranging to visit your property we will enquire about parking and will ask if you are able to provide parking permits, or whether we will need to book a parking bay. We will then arrange our parking for the days that we are carrying out work.

No, we do not charge for paying by credit card. We accept all cards for payment, apart from American Express due to their high charges. Alternatively you can pay by bank transfer or cheque.

Yes, we regularly carry out work for customers who wish to replace their plastic windows with timber windows.  If necessary, we will work with you to ensure that the replacement timber windows are suitable to the period of your property, helping to increase the value of your home.

We have an excellent aftersales service.  Please contact a member of our team on: 01344 868 668.  We will then work with you to rectify the problem as soon as possible.

We offer a wide range of solutions to improving the insulation of your windows.  Our draught sealing and repair services dramatically improve the performance of your existing timber windows.

Our secondary glazing service, popular in listed properties, will improve energy efficiency while retaining the character of your home.

If your windows are in a poor condition and require replacement, we can also manufacture new windows to meet your requirements.

We offer a wide range of different glass options for your windows and doors.  Some of the most popular choices are: Textured / Patterned Glass; Acoustic Glass; Security / Safety Glass; and Toughened Glass.  Find out more information about our different glass options.

We offer a minor repairs service within central London which can carry out repairs on smaller issues with your windows and doors.

Yes, we have a great deal of experience working in conservation areas and in Grade II listed buildings.  If you agree to place an order with us we can supply you with drawings to support your planning application free* of charge.

*Please note if planning permission is not successful there will be a small charge for supplying the drawings.

Please view our Listed Property and Conservation Area Guide.

All proposed works to windows and doors that alter the fabric of a listed building must have listed building and planning permission granted by your local authority.  For information on the services available to listed properties, please view our Listed Property and Conservation Area Guide.

Rating 9.4/10 Trustpilot Rating: 9.5/10 - 82 reviews.

Contact Us Today for a Free Quotation

Powered by ChronoForms - ChronoEngine.com